Automatic Termination of Contractsyufang.jao2021-08-16T18:52:03+02:00
Automatic Termination of Contracts
RPA Use Case For A German Telecommunication Company
For this telecommunication company, a full termination of a contract, terminating the internet service for example, takes place in four different systems – CRM, ERP, technical System, document management system. However, the systems are only partially connected. Whereas entering missing relevant termination data and doing key termination actions in the systems had to be done manually. At peak times, the number of terminations couldn’t be tackled by employees in a reasonable time frame. And due to the switch between four different systems the error rate stayed rather high.
Our Solution for this client
We automated selected parts of the termination of contracts process with RPA.
The employees now only need to select the relevant data out of the customers termination. The robot is directly triggered from the document management system‘s database.