COVID-19 Automation Solution

We are all in it to solve this together.

No matter which industry, or where we are from.

COVID-19: Dramatical Impact to the Economy

In a baseline scenario, it is expected that economic growth in Germany will decrease by 2.8% in 2020 and recover by 3.7% in 2021.

The coronavirus pandemic is the most devastating global crisis since the second world war affecting everybody in the globe. It is also having a growing impact on the global economy.

To respond to the COVID-19 outbreak, within our expertise and resources, we have created hyperautomation solution use cases for the most affected industries e.g. Healthcare, Pharmaceuticals and Insurance etc. to help navigating through the crisis together. We are eager to help businesses benefit from much faster speed and accuracy and fulfil the market’s demand during the crisis. People in need can also expect less waiting time.

Chart_German GDP growth scenarios for 2020 and 2021
Source: Sachverständigenrat Wirtschaft

Impact on individual industries [%]

  • 20% Severe Impact
  • 5% Medium Impact
  • 75% Mild Impact
Source: BBC, IATA

  • According to IATA, airlines worldwide are currently facing a loss of $ 63 billion, if the situation continues, up to $ 113 billion.

  • The online giant Amazon plans to hire 100,000 additional employees to cope with the increased volume of orders placed.

  • Zoom stock (provider of video conferencing solutions) rose from $ 79.60 to $ 140.36 within 6 months (as of March 25, 2020).

Hyperautomation solutions

These Hyperautomation solutions designed for the challenges caused by COVID-19 are:

and can be implemented remotely for the largest part. This enables processing higher order volumes during the current crisis.

Hyperautomation use cases that can be applied to a large part of all industries:

Hyperautomation – Assurance of sensitive data during remote work​

Assurance of sensitive data and compliance​
Enable employees to work unrestricted due to authorizations​
Exemption from the risk of working with sensitive data​
Enable remote work​

Hyperautomation – Provision of all relevant information to support decision making​

Heightens individual awareness of relevant metrics and information​
Saves personal time​

Hyperautomation – Automated screening of employee health​

Keep critical workers working ​
Reduce hospital backlogs ​
Improve efficiency​

Hyperautomation – Enabling non-delayed and unrestricted work from home​

Faster setups​
Pressure ease on employees​
Reduce manual errors​

Hyperautomation – Investment analysis and evaluation for efficient remote work

Ensure business continuity​
Enable staff to work from home ​
Reduce manual work for employees ​
Reduce manual errors​

Hyperautomation – Enabling employee travel despite possible restrictions​

Reduce manual labor; decreasing workload ​
Speed up tasks ​
More authorized travelers on the road ​
Eliminate fines for travelers​

Hyperautomation – Advancing the digitization and automation strategy​

The customer doesn’t need to go to the service desk for data updates ​
The company saves time to process the data ​
Helps digitize the whole organization​

Hyperautomation – Continuous monitoring of employee health without tying up capacities to it​ without capacity commitment

Ensure staff health and safety ​
Visibility on staff location (remote vs. office-based) ​
Reduce overhead cost & workload​

Hyperautomation – Avoidance of capacity-related backlogs​

Ensure business continuity ​
Maintain a high level of customer satisfaction ​
Reduce operating costs ​
Operational efficiency​

The major challenges for the Healthcare and Pharmaceutical industry

Shortage of required Testing Kits and Medical Devices lead to increased Diagnostic Cycle Times and Volumes.

Fast track research and development for Testing Kits and Vaccine require fast track approval mechanisms and strong Trial Data management.

Business Continuity Plan management is suffering due to higher patient interaction and significantly reduced Predictability.

Disrupted Supply Chains slows down progress while Infection Control, Bio-Surveillance, and Clinical Reporting are more critical than ever.

Hyperautomation solutions

Hyperautomation – Maintaining a high level of fast service and information for concerned customers​

Provide timely patient care​
Deliver important health information to members​
Reduce the volume of inquiries​
Lessen pressure on call centers​

Hyperautomation – Speeding up the sample analysis and diagnosis of patients​

Quicker patient diagnosis​
Free up specialists for other tasks​
Reduce cycle times

Hyperautomation – Accelerated Hiring to support the Healthcare system​

Speed up the hiring process​
Free up the existing staff to focus on the next stages of the hiring processes​

Hyperautomation – Collecting and centralizing cross-national COVID-19 data​

Reduce manual errors ​
Standardization​
Faster results ​
Real time updates​

Hyperautomation – Accelerating the development of a vaccine against COVID-19​

Help accelerate mission-critical work​
More time for analysis and tests​
No errors during the data entry​

Hyperautomation – Processing an enormous among of increase in orders of hygiene articles​

Companies can fulfill the volume of orders requested of them ​
Their product can play an essential role in stopping the spread of the coronavirus and COVID-19 ​
The team can benefit from increased capacity ​
Accelerate operational efficiency​

Hyperautomation – Hospital automates COVID-19 test results​

Saves 2-3 hours a day for clinician ​
Makes data available in real-time ​
Keep critical workers working​
Accelerate operational efficiency ​
Reduce the administrative strain

Hyperautomation Enabling more COVID-19 tests by reducing the processing time​

Results will gain the medical workers and patients much more time, at the same time reduce errors

The major challenges for the Transportation industry

Drastically reduced public life (e.g. Work from home) has majorly decreased the demand for public transportation.

E-commerce delivery companies are struggling to satisfy the demand that has risen from consumers and companies alike.

Aviation industry is cancelling up to 90 % of their passenger flights due to governmental policies and travel restrictions.

With social distancing being the recommendation, many Shared Mobility providers are struggling to receive any requests at all, while others are booming.

Hyperautomation solutions

Hyperautomation – Enable to prevent dense crowds to avoid the spread of COVID-19​

Mitigate the risk of infection​
Reduce manual work for employees​
Reduce manual errors​

Hyperautomation – Ensuring business continuity by identifying process and automation capabilities​

Ensure business continuity ​
Maintain a high level of customer satisfaction ​
Reduce operating costs ​
Operational efficiency​

Hyperautomation – Improving contact center efficiencies and service for Airlines and Companies​

Faster call triage process ​
Faster routing to appropriate agents ​
Reduce average call handling time (AHT) ​
Improve customer experience ​
Ensure business continuity ​
Maintain a high level of customer satisfaction and experience ​
Reduce operating costs​

Major challenges for the Finance industry

Delay in loan payments or missed EMI payments by retail customers from distressed regions or corporates from impacted industries.

Reduction in fee income from corporates requiring Working Capital due to reduced demand and supply chain breaks.

Reduction in Branch footfall and transactions and services accessed through branches.

Impact to Identification & Verification required for completing KYC.

Hyperautomation solutions

Hyperautomation – Monitor rental payments despite reduced capacity and changing policies​

Resume claim processing and cash flow​
Increase tenant satisfaction​

Hyperautomation – Processing a spike in credit claims​

Handling claims more efficiently ​
Fewer calls relating to COVID-19 credit claims ​
Maintain a high level of customer satisfaction and experience​

Hyperautomation – Enabling more revenue-generating client outreach by automating the processing of trade allocations​

100% of the process automated after initial entry​
90% reduction in booking errors that led to settlement issues​
More time spent on revenue-generating client outreach​

Hyperautomation – Customer Servicing through Virtual Channels​

Ensure business continuity during the influx of transactions​
Maintain a high level of customer satisfaction​
Average AHT saves: 25 – 40%​
Effort reduction: 60 – 100%​

Hyperautomation – Deploying robots to handle the surge in mortgage hold requests​

Add operational capacity and speed​
Issue much needed mortgage breaks in a timely fashion​
Avoid growing a backlog ​
Quick relief for homeowners​

Hyperautomation – Advancing digital customer service to maintain high satisfaction​

The customer doesn’t need to go to the bank for data updates ​
The bank saves time to process the data ​
Helps digitize the bank​

Hyperautomation – Processing high volume of trade transactions in a volatile market​

Ensure business continuity during the influx of transactions ​
Maintain a high level of customer satisfaction ​
Increase capacity ​
Improve employee experience​

The major challenges for the Insurance industry

Increase in number of claims for Life & Health Benefits Carriers from impacted customers.

Increase in hardship withdrawals and Required Minimum Distribution cash-outs from the retirement funds.

Factory shut-downs and export curbs, leading to large commercial and specialty Claims for Insurers.

Adverse impact to travel and hospitality Industry revenue leading to shrinking of premium and revenue for Insurers.

Hyperautomation solutions

Hyperautomation – Processing of Hardship Withdrawals and Disability Benefit Claims​

Ensure business continuity during the influx of transaction​
AHT Saves: 60-70% ​
Increase capacity​
Effort Reduction: 90 – 95%​
Accuracy: 100%​

Hyperautomation – Automation of the cash application process to save capacity​

Improvement in DSO ​
Automated process to save time ​
Meet demand peaks​

Hyperautomation – Automated ordering of necessary tools for working from home​

Ensure business continuity ​
Enable staff to work from home​

Hyperautomation – Enabling telephone customer service despite increased call volumes​

Improved customer experience ​
Reduced call center wait times ​
Reduce steps in the process​

Hyperautomation – Processing a spike in insurance claims​

Handling claims more efficiently ​
Fewer calls relating to COVID-19 insurance claims ​
Maintain a high level of customer satisfaction and experience​

Hyperautomation – Collecting and centralizing cross-national COVID-19 data​

Reduce manual errors ​
Standardization​
Faster results ​
Real time updates​

The major challenges for the Service providing industry

Major uncertainties cause reduced order situation for many service providers.

Tourism agencies are suffering as international travelling bans entry bans lead to cancellation and refund requests.

Providers of software required to work remotely are seeing a major spike in demand.

Internet, streaming and cloud-service providers are dealing with up to 300 % more traffic than usual.

Hyperautomation solutions

Hyperautomation – Handling higher call center workload due to COVID-19​

Faster call triage process ​
Faster routing to appropriate agents ​
Reduce average call handling time (AHT) ​
Improve customer experience ​
Ensure business continuity ​
Maintain a high level of customer satisfaction and experience ​
Reduce operating costs​

Hyperautomation – Continuing financial processes amid reduced workforce​

Prevent payment backlogs​
Resume claim processing and cash flow​

Hyperautomation – Processing an enormous among of increase in orders of hygiene articles​

Companies can fulfill the volume of orders requested of them ​
Their product can play an essential role in stopping the spread of the coronavirus and COVID-19 ​
The team can benefit from increased capacity ​
Accelerate operational efficiency​

The major challenges for the Retail & Wholesaler industry

Retailers classified as „non-mandatoryare forced to close local stores.

Mandatory institutions like supermarkets or pharmacies are seeing a significant increase in demand, which they have to coordinate with goods supply and human resources.

As E-Commerce will remain open, many businesses have to switch their retail concept to online if they want to survive.

As many production sites are closed, retailers have to find ways to fulfill their clientsdemands.

Hyperautomation solutions

Hyperautomation – Continuing financial processes amid reduced workforce​

Prevent payment backlogs​
Resume claim processing and cash flow​

Hyperautomation – Enable distribution through efficient procurement and logistic​

Reduce purchasing backlog​
Accurate inventory management​
Properly stock necessary supplies​

Hyperautomation – Accelerated hiring process to prevent queues in front of Markets​

Speed the hiring process​
Keep critical workers working​
Reduction of anxiety in the population​
Free up the existing staff to focus on the next stages of the hiring processes​

Hyperautomation – Processing applicants for 100k new delivery positions​

Faster triage process for the applicants ​
HR people focused on more strategic parts of the job ​
Increase workforce capacity ​
Maintain a high level of customer satisfaction and experience​

Hyperautomation – Handling higher call center workload due to COVID-19​

Faster call triage process ​
Faster routing to appropriate agents ​
Reduce average call handling time (AHT) ​
Improve customer experience ​
Ensure business continuity ​
Maintain a high level of customer satisfaction and experience ​
Reduce operating costs​

Hyperautomation – Processing an enormous among of increase in orders of hygiene articles​

Companies can fulfill the volume of orders requested of them ​
Their product can play an essential role in stopping the spread of the coronavirus and COVID-19 ​
The team can benefit from increased capacity ​
Accelerate operational efficiency​

The major challenges for the Manufacturing industry

Due to governmental restrictions, many production sites have to be shut down or reduced to a minimum.

During times of crisis, many manufacturers have to change their portfolio to produce goods desperately required by humanity.

As logistics and supply chains are majorly affected, many manufacturers see a shortage of supplies and materials.

The shifted focus of the public has caused a spike in the demand for essential goods, while the demand for luxury goods has fallen.

Hyperautomation solutions

Hyperautomation – Enabling the constant use of monitoring tools despite working from home​

Give remote employees visibility​
Enables further remote work​
Keeps business running as usual​

Hyperautomation – Continuing financial processes amid reduced workforce​

Prevent payment backlogs​
Resume claim processing and cash flow​

Hyperautomation – Enable distribution through efficient procurement and logistic​

Reduce purchasing backlog​
Accurate inventory management​
Properly stock necessary supplies​

Hyperautomation – Processing an enormous among of increase in orders of hygiene articles​

Companies can fulfill the volume of orders requested of them ​
Their product can play an essential role in stopping the spread of the coronavirus and COVID-19 ​
The team can benefit from increased capacity ​
Accelerate operational efficiency​

In order to provide help quickly and easily, UiPath offers the annual license of its Automation Hub for one year free of charge, an order must be placed by April 30, 2020.

Alexander Botar

Alexander Botar

Partner | Business Development expert
Fassih Fariwar

Fassih Fariwar

Partner | Automation expert