Advancing digital customer service to maintain high satisfaction​

COVID-19 Challenge​

Due to the rapid spread of the virus and the limitations of public life, bank customers are no longer able to speak to their advisor physically. Banks need to find a solution to digitize processes and thus remain available to their customers.​


The physical submission of documents can be replaced by sending e-mails. ​

This also allows robots to read data from the documents, regardless of format, using a combination of OCR, NLP, and RPA, compare them with existing data and edit them.​

Results & Benefits

  • The customer doesn’t need to go to the bank for data updates ​
  • The bank saves time to process the data ​
  • Helps digitize the bank​