Advancing digital customer service to maintain high satisfaction
Due to the rapid spread of the virus and the limitations of public life, bank customers are no longer able to speak to their advisor physically. Banks need to find a solution to digitize processes and thus remain available to their customers.
The physical submission of documents can be replaced by sending e-mails.
This also allows robots to read data from the documents, regardless of format, using a combination of OCR, NLP, and RPA, compare them with existing data and edit them.
Results & Benefits
- The customer doesn’t need to go to the bank for data updates
- The bank saves time to process the data
- Helps digitize the bank