Hyperautomation

Advancing digital customer service to maintain high satisfaction​

COVID-19 Challenge​

Due to the rapid spread of the virus and the limitations of public life, bank customers are no longer able to speak to their advisor physically. Banks need to find a solution to digitize processes and thus remain available to their customers.​

Solution​:

The physical submission of documents can be replaced by sending e-mails. ​

This also allows robots to read data from the documents, regardless of format, using a combination of OCR, NLP, and RPA, compare them with existing data and edit them.​

Results & Benefits

• The customer doesn’t need to go to the bank for data updates ​
• The bank saves time to process the data ​
• Helps digitize the bank​

More

• Sales Development Representative (w/m/d)
• How Process Mining empowers Process Automation
• Four important benefits of Process Mining as a Service (PROMaaS)
• The possible challenges that can cause delay or complicate Process Mining projects
• A new survey shows the impact of COVID-19 on the adoption and investment of automation