Automation of the cash application process to save capacity
Like many others, concerned companies had bad experiences with BPO. As a result, the cash application process had to be executed by the company itself, and all Commercial and Medicare claims had to be managed.
Inhouse, the work was handed over to employees who, due to this repetitive process with a high volume, have to work several hours of overtime every week due to peak volumes and cannot be deployed in a more value-adding manner.
The automation can use EDI Activity to extract cash details.
It enables to orchestrate robots to meet peak demand, to deploy, and to scale across two cash teams, resulting in an enormous real-time adjustment of claims in EPIC.
As the example of a healthcare provider has shown, can this automation result in a 3-day improvement in Days Sales Outsourcing (DSO) and 138,000 hours saved and redistributed to work Denials and Credits.
Results & Benefits
- Improvement in DSO
- Automated process to save time
- Meet demand peaks