Continuing financial processes amid reduced workforce​

COVID-19 Challenge​

Some organizations had to temporarily reduce its staff by nearly 60% due to the COVID-19 crisis and the resulting lower number of customers. As many processes, including the claim process, still need to be handled manually within the organizations, many tasks cannot be completed due to the capacity. This leads to the suspension of payments of receivables but also liabilities, which further burdens the already stopped Finance and Revenue Cycle Management.​


To keep the revenue cycle going, a robot can be implemented in the claim process. ​

By an attended automation, a robot can access a spreadsheet to extract customer data and check the payment status. ​

If the payment status is not met, the robot enables the prioritization and update of claims in order to have a better overview of the payment status in the future.​

Results & Benefits

  • Prevent payment backlogs​
  • Resume claim processing and cash flow​