Processing high volume of trade transactions in a volatile market
COVID-19 is shaking the capital market of every country. Due to the high price fluctuations of financial investments, an enormous increase in transactions can be observed. The S&P 500 has seen an average daily trade volume increase up to 600% over the previous month.
The Business process outsourcing (BPO) department of financial solutions companies is responsible for back-office activities after a trade is made. This includes order execution, settlement, exceptions, and payout. And many financial institutions outsourced this back-office activity to the company. The spike in transactions has the team working around the clock to keep up with demand.
The unattended robots handle order execution, clearing and settlement, exceptions, and redemption/payouts.
Once the robots are fully operational, customer requirements can be processed more quickly, and employees can return to their regular work rhythm.
Results & Benefits
- Ensure business continuity during the influx of transactions
- Maintain a high level of customer satisfaction
- Increase capacity
- Improve employee experience