Processing high volume of trade transactions in a volatile market​

COVID-19 Challenge​

COVID-19 is shaking the capital market of every country. Due to the high price fluctuations of financial investments, an enormous increase in transactions can be observed. The S&P 500 has seen an average daily trade volume increase up to 600% over the previous month.​

The Business process outsourcing (BPO) department of financial solutions companies is responsible for back-office activities after a trade is made. This includes order execution, settlement, exceptions, and payout. And many financial institutions outsourced this back-office activity to the company. The spike in transactions has the team working around the clock to keep up with demand. ​


The unattended robots handle order execution, clearing and settlement, exceptions, and redemption/payouts. ​

Once the robots are fully operational, customer requirements can be processed more quickly, and employees can return to their regular work rhythm.​

Results & Benefits

  • Ensure business continuity during the influx of transactions ​
  • Maintain a high level of customer satisfaction ​
  • Increase capacity ​
  • Improve employee experience​