Intelligent Process Automation

What is IPA?

IPA (Intelligent Process Automation) is the application of AI (Artificial Intelligence) and related technologies, such as Computer Vision, Cognitive Automation, and Deep Learning to RPA (Robotic Process Automation).  

IPA solution consulting

Field of application of IPA

IPA, with its wide range of applications, offers many possibilities for optimizing companies and their processes. Process automation with RPA, which follows a deterministic approach, can now be complemented by the cognitive aspects of AI. For the successful implementation of RPA, structured data and rule-based processes are required in the first place. These requirements are not always met, which is why process automation becomes difficult or impossible. With the addition of artificial intelligence, conditions can be created to make automation possible. Structuring of data or decision making is made possible with AI and can then be further processed with RPA.

By combining the structured and consistent approach of Robotic Process Automation with the decision-making capabilities of Artificial Intelligence, which optimizes itself independently, IPA is particularly suitable for: 

  • Replacing manual clicks 
  • Interpreting text-intensive communication 
  • Rule-based non-programmed decisions 
  • Automated yet emotionally responsive customer service 
  • Real-time tracking of transfers between systems and machines 
  • Decision support by providing in-depth, intelligent data analysis 
  • Customer segmentation and generation of data-informed hypotheses 
  • Automating expense appraisals with cognitive analytics 
  • Fraud detection with cognitive analytics 
  • Creation of reports, which illustrate the important insights through machine learning 

Simple, manual work

  • Automation of data aggregation 
  • Automation of data rekeying 
  • Automation of “not-In-good-order” checks for new applications or benefits 

Back-end processes

  • Full automation of policy maintenance and client data changes 
  • Automation of data feed into analytics-enhanced rules to facilitate auto-decisioning (e.g.,for jet underwriting, renewals, payment approvals, new business and amendments, claims subrogation, suspicious activity flagging) 
  • Automation of other small transactions with lower but incremental impact 

Front-end processes

Examples of process subparts to be automated include: 

  • Correspondence creation and sending 
  • Multiple system information updates 
  • Benefits analysis 
  • Application checks to authorize commissions 

Benefit from the Intelligence

Additional benefits:

  • Radical improvement of customer journeys by simplifying interactions and speeding up processes 
  • Amendment of rule-based automation with decision-making capabilities thanks to advances in deep learning and cognitive technology 
  • No need of significant infrastructure investment due to the alignment with the presentation layer of information systems 
  • Delivery of tangible values in weeks in form of fewer errors and less “busy work” for back-office employees 
  • Co-ordination of work between robots, people and systems 
  • Ensuring proper governance and minimizing risk due to proper exception handling 
  • End-to-end visibility of process and the customer journey 
  • Higher scalability than ever

View also   DPA RPA AI

in our consulting

Intelligent Process Automation


We present to you the possible outcome of the implementation of IPA and provide you in-depth market knowledge about the solution provider.


For a successful implementation of IPA, the right approach is crucial. An elaborated technical and organizational framework build a sustainable base for the introduction of IPA.


RPA, with the addition of AI, has various application fields and require a deep understanding to be applied successfully. We accompany you step by step to a successful introduction of IPA.


Leveraging the long-term benefits of the combination of RPA and AI, we execute a proof of concept and implement first use cases to provide you a showcase for IPA and enhance your automation landscape.

Start scaling your automation solutions.

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