IPA Intelligent Process Automation Consulting Service

What is IPA?


PA (Intelligent Process Automation) refers to the application of Artificial Intelligence and related new technologies, including Computer Vision, Cognitive automation and Machine Learning to RPA (Robotic Process Automation).

The main purpose of IPA is to enable organisations to automate processes that involve unstructured content, including text and images. It does so without requiring rule-based decision-making or huge training data sets that are out of reach for 95% of enterprises.

How IPA Benefits Your Business

Additional advantages of IPA compare to simple robots

IPA Capacity and Field of Application

IPA, with its wide range of applications, offers many possibilities for optimizing companies and their processes. Process automation with RPA, which follows a deterministic approach, can now be complemented by the cognitive aspects of AI. For the successful implementation of RPA, structured data and rule-based processes are required in the first place. These requirements are not always met, which is why process automation becomes difficult or impossible. With the addition of artificial intelligence, conditions can be created to make automation possible. Structuring of data or decision making is made possible with AI and can then be further processed with RPA.

  • Automation of data aggregation 
  • Automation of data rekeying 
  • Automation of “not-In-good-order” checks for new applications or benefits 
  • Full automation of policy maintenance and client data changes 
  • Automation of data feed into analytics-enhanced rules to facilitate auto-decisioning (e.g.,for jet underwriting, renewals, payment approvals, new business and amendments, claims subrogation, suspicious activity flagging) 
  • Automation of other small transactions with lower but incremental impact 

Examples of process subparts to be automated include: 

  • Correspondence creation and sending 
  • Multiple system information updates 
  • Benefits analysis 
  • Application checks to authorize commissions 

IPA is particularly suitable for

By combining the structured and consistent approach of Robotic Process Automation with the decision-making capabilities of Artificial Intelligence, which optimises itself independently, IPA is especially suitable for:

  • Replacing manual clicks

  • Interpreting text-intensive communication
  • Rule-based non-programmed decisions
  • Automated yet emotionally responsive customer service
  • Real-time tracking of transfers between systems and machines
  • Decision support by providing in-depth, intelligent data analysis

  • Customer segmentation and generation of data-informed hypotheses

  • Automating expense appraisals with cognitive analytics
  • Fraud detection with cognitive analytics
  • Creation of reports, which illustrate the important insights through machine learning

IPA In Our Consulting

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