Unknown processes as a barrier to innovation
Digitization is increasing complexity in the process landscape of all companies. Instead of using a single channel, processes such as sending orders, customer care, or new customer acquisition run through various digital and analog channels. As a result, there is a lack of up-to-date key performance indicators that map performance and in turn lay the foundation for further optimization.
Most companies today are still a long way from the ideal of a paperless office with end-to-end digital processes. The more data is available and processed digitally, the easier it is to implement complex processes in digital systems.
Case Study: Systematically recording the sending of orders across channels with Process Mining
Our customer wanted to maximize the number of orders sent electronically to suppliers. Previously, contact with suppliers was primarily mediated via fax and telephone. Each order thus tied up resources for the preparation, dispatch and follow-up of each order. However, until now, there was no systematic recording of order dispatch across the various channels.
By using Process Mining, we were able to systematically capture all orders by mail, post, fax and other means across all channels.
- Reliable key figures for all shipping channels
- Fact-based foundation for further optimization and digitization of the order shipping process
- Systematically track process performance over time