What are the benefits of Hyperautomation and why does the C-Suite turn to it to solve the challenges caused by COVID-19? 

By Alex Botar
Partner | Advisory

Hyperautomation Definition and use cases

April 15, 2020 | Frankfurt, Germany

The rapid outbreak of COVID-19 is keeping the world on edge. In order to tackle this alarming health crisis, unprecedented public-health and economic responses have been launched by governments. However, the situation is changing from day to day. In addition to the human tragedy that the coronavirus is causing for countless people, commercial repercussions are also increasingly felt across the globe. The objective of this article is to give the C-Suite perspectives, such as Hyperautomation and the benefits of automation solutions, in order to display how to tackle the challenges of this evolving situation. 

Hyperautomation refers to automation solutions that are implemented extremely fast and highly effectively. Especially in these difficult times, it is important to be able to provide help immediately, which is why these solutions are given special emphasis. In this article, we provide an insight into some of our latest use cases that provide Hyperautomation solutions to the challenges posed by COVID-19 across a variety of industries.  

Benefits of utilizing Hyperautomation 

Gartner identified Hyperautomation as one of the key strategic trends for 2020 and defines the term as follows: “Hyperautomation refers to an approach in which organizations rapidly identify and automate as many business processes as possible. It involves the use of a combination of technology tools, including but not limited to machine learning, packaged software and automation tools to deliver work.” While automation can mean the simple optimization of task processes, Hyperautomation makes processes even smarter by adding an extra layer of robot-supported intelligence. It aims to combine different tools, partly with RPA and intelligent business management systems as well as AI approaches, to improve decision making and agility in terms of assessment, interpretation and action initiation. This enables processes to be automated in all departments of a company – from invoice processing to inventory management. Since several tasks can be completed simultaneously, the effects are measurable almost immediately. Errors also occur less frequently, which reduces the workload on employees. Although it is not the primary goal, in many cases Hyperautomation leads to the creation of a “digital twin” of the organization. This way, companies are able to visualize how functions, processes and key performance indicators interact to drive value. Thus, the DTO becomes an integral part of Hyperautomation and maps continuous information processes in order to identify and resolve important opportunities. 

Through combining Hyperautomation technologies with redesigned operating processes, companies will be able to reduce operating costs about 30% by 2024. According to Gartner Hyperautomation is a market state which is unavoidable, and organizations therefore must identify and automate all possible business processes rapidly. It should not only be viewed as a potential opportunity, but also as change which is inevitable. 

Hyperautomation Use Cases 

Enabling more COVID-19 tests by reducing the processing time 

As recently seen in all affected countries, in addition to the limited number of tests, the duration of these tests is a major challenge. This results in long waiting times in front of the test centres and an immense burden on the essential helpers. Hospitals can implement an attended robot which helps medical workers by taking the data of the patients and thereby shortens the process significantly.  

Enable distribution through efficient procurement and logistic 

Despite the many adverse effects of the virus, there are companies across all industries whose products are more needed. However, since the additional volume of administrative, manual processes requires much time, planning often comes under time pressure, and all processes are delayed. An automated system enables to balance inventory levels in real-time and is also able to adapt to such exceptional circumstances.  

Automated ordering of necessary tools for working from home 

Security is a top priority, especially in industries where much work is done with confidential data. This rapid increase in the number of employees working from home poses a major challenge in providing the right tools. To relieve the burden on the teams that currently enable all employees to work from home, insurance, or any other companies can initiate robots to support massive Service Now transaction, Remote Access Services (RAS), and Enterprise Mobility Services (EMS). 

Processing an enormous increase of orders 

The Market demand for orders increased dramatically right now. Many products are currently bought in such large quantities that shelves in supermarkets or drugstores often remain empty. By using 20 unattended robots, the order volume can be handled again, and backlogs can be made up. Should the order situation increase even further, the robots can be scaled up in the shortest possible time to adapt to the dynamic situation. 

Ensuring business continuity by identifying process and automation capabilities 

Companies in all sectors are complaining about backlogs, which are currently being created by short time working or inefficient working from home. In this case, the struck companies can use attended and unattended automations within finance and accounting (F&A), supply chain, HR, and IT ops to ensure business continuity with fewer employees and improved process efficiency. Identified process opportunities include crew scheduling, operations control, baggage handling, booking, billing and settlements, and network planning. 

Automation: key factor in the response to COVID-19 

The effects of COVID-19 have now reached all areas of life and all industries. In order to minimize long-term effects on economy and companies it is necessary to discuss new possibilities and act fast. In these uncertain times, automation solutions can help provide stability by empowering companies across a variety of industries to maintain business continuity and productivity, improve system efficiency, and reduce the workload on employees. For companies this poses a critical time to consider the deployment of automation solutions.  

If you would like to learn more about how automation solutions can help your company through this crisis, see these use cases our experts have created for a majority of all industries. 


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