The Must-Do-Improvements in Robotic Process Automation

Arnold Kinzel, Process Automation Consultant in Business Consulting House

von Arnold Kinzel
Consultant | Advisory

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10/01/2020 | Frankfurt am Main

Must-Do-Improvement (MDI) automation projects bear high complexity and medium to high benefits. They are to be considered at the same stage of the automation journey as Low-Hanging-Fruits (LHF) and after Quick Wins have already been converted. Mostly, however, companies will want to implement some LHF projects first before tackling more challenging MDI projects.Of all the quadrants, MDI projects possibly pose the greatest challenge to any RPA journey since project investments are high while their business impact is high. Therefore, experience in the automation journey has to be gained first, before moving on to MDI automations. 

Considering only the term “must-do”, implies that there are processes which must be automized considering industry peer pressure as more and more companies use RPA, thus, become more efficient. In addition, MD processes drive an organization’s degree of automation and are often important to create synergy effects with other automized processes across the whole organization. 

Quick wins or must do improvements?

Must-do-improvements are often Quick Wins in disguise. While managers might expect a certain process to be of low complexity, it turns out to be more complex during the project. In fact, very few processes can be identified as completely being quick wins. There is a strong correlation between benefits and complexity while Quick Wins and Long-Term Improvements might be considered as outliers. For an in-depth analysis, see the (BCH) process assessment matrix for your RPA journey.

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